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e-Learning: Resolving conflicts according to the Harvard principle

Master the art of conflict resolution – Harvard Principle made easy!

Stop conflict escalation before it starts! With the globally proven Harvard Principle, we will turn you into a Zen master of conflict resolution. How? By not only teaching you the theory, but by testing it directly on real challenges from everyday working life. Discover how to differentiate between interests and positions and open the door to effective solutions. Prepare yourself to get the best out of conflicts and create win-win situations like a pro!


Are you an employee, prospective manager or simply someone who wants to create win-win situations in the workplace? Then this course is for you!

Conflict management, communication

Total duration: 50 minutes


For more information on booking options for e-learning courses, please contact us.

Competencies that are developed

  • Understanding the Harvard method
  • Understanding and resolving conflicts
  • Recognizing and overcoming problems
  • Clear communication
  • Goal orientation

Learning objectives of the e-Learnings

  • Application of best practices and proven methods in a professional environment
  • Recognizing and differentiating underlying motives and external points of view
  • Finding creative and innovative solutions to conflicts and challenges
  • Dealing constructively and respectfully with differences of opinion
  • Communicating interests clearly and objectively during negotiations

Methods in e-learning

  • Moderated videos
  • Learning questions
  • Real-world exercises
  • Interactive elements
  • Transfer tasks
  • Key messages and
  • knowledge quiz