Conducting online negotiations with clients in a professional way
Negotiating online is often more difficult than negotiating in presence. In this webinar, we will work together on the specifics of online negotiations, such as building relationships in online meetings, appropriate preparation for online negotiations, the structure and organisation of online negotiations, how to deal with challenging situations and how to effectively manage communication in online negotiations.
Zielgruppe
Sales managers, key accounts and all those who negotiate „online“ in the company.
Kompetenzen
- Acting in a customer-oriented way
- Presenting convincingly
- Asserting yourself
- Coordinate
Lernziele
- Knowing the differences between online and face-to-face negotiations
- Prepare optimally for customer-oriented online negotiations
- Build relationships with negotiating partners online
- Communicate and present effectively with customers in online negotiations
- Acting confidently during an online negotiation
- Mastering difficult situations in online negotiations
Methoden
Our webinars are structured in thematic stations and 100% interactive. Besides short impulses from the trainers, the trainers guide the participants through the stations and work on concrete topics of the participants. Involvement and empowerment are the basis of our webinars.
