Conflict management for managers

One guiding principle applies to all leaders: intervene as little as possible, but as much as necessary in a conflict involving one’s own staff. It is important for leaders to recognise even hidden conflicts and to assess their consequences. The theoretical basis for this is provided by Friedrich Glasl’s model of the nine stages of conflict escalation. It clearly shows how conflicts can escalate if timely intervention is neglected. For each stage of escalation, managers therefore learn various methods of conflict resolution – from the promotion of independent conflict resolution to mediation and conciliation to the use of power.

Ziele und Zielgruppe

Junior managers; experienced managers; managers with a need for cooperative methods of team leadership

Seminars and Webinars in EnglishGesamtdauer: 3,5 hours Jetzt Buchen


  • Analyse problems correctly
  • Solving conflicts
  • Managing teams
  • Supporting employees
  • Managing stress in the team
  • Acting with fairness and integrity


Our webinars are structured in thematic stations and 100% interactive. Besides short impulses from the trainers, the trainers guide the participants through the stations and work on concrete topics of the participants. Involvement and empowerment are the basis of our webinars.


  • Recognise when there is conflict between team members
  • Be able to assess what level of escalation the conflict is at
  • Be able to empower employees to resolve conflicts independently
  • Know appropriate methods of mediation and conciliation
  • Be able to weigh up procedures for defusing highly escalated conflicts