Conflict management for managers
One guiding principle applies to all leaders: intervene as little as possible, but as much as necessary in a conflict involving one’s own staff. It is important for leaders to recognise even hidden conflicts and to assess their consequences. The theoretical basis for this is provided by Friedrich Glasl’s model of the nine stages of conflict escalation. It clearly shows how conflicts can escalate if timely intervention is neglected. For each stage of escalation, managers therefore learn various methods of conflict resolution – from the promotion of independent conflict resolution to mediation and conciliation to the use of power.
Ziele und Zielgruppe
Junior managers; experienced managers; managers with a need for cooperative methods of team leadershipSeminars and Webinars in EnglishGesamtdauer: 3,5 hours Jetzt Buchen