Countering customer objections with professional solutions

This webinar is about how account managers and sales managers can better decode customer objections and rebut them with the acknowledgement method. Participants will learn how to analyse the conversation correctly and take it in a different direction to improve customer service in the long term.

Zielgruppe

Intermediaries and advisors who work in sales and employees who are involved in mediation or counselling.

Seminars and Webinars in EnglishGesamtdauer: 3,5 hours Jetzt Buchen

Kompetenzen

– Show foresight

– Think entrepreneurially

– Develop strategies

– Overcoming objections

Lernziele

  • Be able to distinguish objections from pretexts
  • Decode objections from clients in order to be able to respond to them in a targeted and needs-based manner
  • Respond appropriately to different client objections
  • Understand customer objections and offer tailor-made solutions
  • Reflect on frequent customer objections and continuously improve customer advice

Methoden

Our webinars are structured in thematic stations and 100% interactive. Besides short impulses from the trainers, the trainers guide the participants through the stations and work on concrete topics of the participants. Involvement and empowerment are the basis of our webinars.