Customer-oriented approach through active listening

This webinar is about „active listening“ as a professional competence. Participants learn to activate their own „curiosity mode“; to gain information and avoid misunderstandings. They also learn to pay attention to gestures and facial expressions and to clarify what is not said.

Zielgruppe

Intermediaries and counsellors working in sales and employees involved in mediation or counselling; managers in sales.

Seminars and Webinars in EnglishGesamtdauer: 3,5 hours Jetzt Buchen

Kompetenzen

  • Show foresight
  • Think entrepreneurially
  • Develop strategies
  • Networked thinking

Lernziele

  • Be able to use active listening as a method in conversation
  • Recognising the needs of the counterpart and ensuring a customer-oriented approach
  • Use active listening techniques in a targeted manner to gain information
  • To perceive and address hidden messages
  • Be able to hear exactly what the customer needs in order to ensure a customer-oriented approach

Methoden

Our webinars are structured in thematic stations and 100% interactive. Besides short impulses from the trainers, the trainers guide the participants through the stations and work on concrete topics of the participants. Involvement and empowerment are the basis of our webinars.