The basics of conducting a conversation

We want to conduct conversations in a professional manner, represent points of view in discussions objectively and choose a form of address that is appropriate to the situation. In doing so, we want to really understand our partners and be understood by them, because this will help us to achieve results more efficiently. A constructive, appreciative atmosphere is just as important as critical reflection on your own communication style and professional preparation. In the seminar you will learn how to prepare, structure and cooperatively master important conversations in a goal-oriented way.

Ziele und Zielgruppe

Specialists and managers and all employees who want to learn the psychological basics of successful conversation management and use them in their conversations.

The aims of the seminar are to support you in improving your communication style and to teach you effective conversation techniques that will make you even more successful in your dealings with customers, colleagues and employees and that will make you appear confident even in challenging situations!

Seminars and Webinars in English Jetzt Buchen

Inhalte

Preparing for conversations

  • Inner attitude and mental preparation
  • Clarifying the goal of the discussion: What do you want to achieve?
  • General conditions for a successful discussion

 

Steering the conversation

  • Structure and control of the conversation
  • Developing the conversation with good questions
  • Encouraging dialogue
  • Learning to listen
  • Effect of messages

 

Cooperative and constructive conversations

  • Building an atmosphere
  • Recognising the wishes and goals of the other person
  • Cooperation instead of confrontation
  • Reflection and analysis of conversations
  • Controlling one’s own behaviour and emotions

 

Methoden

Our seminars are primarily workshops in which we work together on topics station by station. We think interactively, develop our seminars in a modular way and give participants an orientation for the joint work right at the beginning. From opening to closing, we create spaces for experience and learning and apply the best method for each action in order to better reflect on and optimise personal habits and behaviour. In the dialogue with a qualified coach, solution strategies are developed, experiences and experiences are questioned and made conscious.

Involvement and empowerment of the participants is what makes our seminars special.

Organisatorisches

  • Two weeks before the start of the training, you will receive an invitation to the face-to-face seminar, including directions, times and contact details.
  • The minimum number of participants is 3 and the maximum number of participants is 8.
  • Seminar times are indicated in the booking!
  • The seminar price includes the seminar with an experienced trainer, seminar documents, drinks and snacks, lunch together and the certificate of participation.